Training & Knowledge Content Specialist
M&G plc(22 days ago)
About this role
The Training & Knowledge Content Specialist creates high-quality, engaging, and compliant training and knowledge materials to support customer service colleagues across M&G Life’s in-house and outsourced operations. The role translates operational expertise into structured learning journeys, maintains knowledge resources, and ensures alignment with regulatory expectations and business standards.
Required Skills
- Instructional Design
- Content Creation
- Knowledge Management
- Learning Journeys
- Writing
- Compliance
- Stakeholder Engagement
- Digital Learning
- Contact Centre
About M&G plc
mandg.comM&G plc is an international leader in savings and investments with more than five million customers
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