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© All Rights Reserved. ApplyBlast.com
TDCX
The Training & Quality Analyst role at TDCX involves developing and delivering training programs for agents, monitoring performance for accuracy and compliance, and providing actionable feedback to drive process improvements. The position requires collaboration with operations teams to align training with client expectations and support corrective action programs. This role focuses on enhancing customer experience through quality monitoring and deep analysis of performance metrics.
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience & Asia-Pacific's best outsourced contact centre with global workspaces in Singapore, Malaysia, Thailand, Philippines, Hong Kong, China, Japan, India, Romania, Spain and Colombia.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for TDCX.
TDCX didn’t post a salary, so this is our estimate from similar listings.
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