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Training & Quality Analyst at Lalamove - ApplyBlast

Training & Quality Analyst

Lalamove

3 days ago

3.7 on Glassdoor

Sao Paulo, Sao Paulo, Brazil

Onsite

Full Time

Medior

0 applicants

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About this role

The Training & Quality Analyst role at Lalamove focuses on onboarding and coaching new hires, monitoring quality assurance performance, and identifying improvement opportunities through data and feedback. The position involves preparing support materials, leading continuous training efforts for internal and BPO teams, and ensuring alignment with global teams. Success in this role requires strong communication skills, a critical eye for detail, and the ability to document and improve processes.

Responsibilities

Onboard and coach new hires to ensure CX performance
Conduct quality evaluations and identify improvement opportunities
Lead continuous training efforts and align with global teams

Skills

About Lalamove

lalamove.com

Headquarters

Kowloon Tong, Kowloon, Hong Kong

Company Size

1001-5000 employees

Founded

2013

View Profile

Lalamove is an on‑demand logistics and delivery platform that connects consumers and businesses with a network of drivers for same‑day and last‑mile deliveries. Using its app and web portal, customers can book couriers, vans, or trucks in one click for parcels, bulky goods, scheduled moves, or on‑demand jobs. The service offers real‑time tracking, transparent pricing, and flexible vehicle options, plus enterprise tools for high‑volume and business logistics. Lalamove operates in many cities worldwide, aiming to make local deliveries faster and more convenient.