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oraclecloudinfrastructure
The Training & Quality Assurance Specialist drives agent performance through structured training, quality assurance, and continuous coaching to ensure customer interactions meet quality standards. The role involves identifying performance gaps, delivering actionable coaching, and leading calibration sessions to maintain evaluation consistency across teams. This position contributes to improving customer experience and operational effectiveness through data analysis and targeted training initiatives.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for oraclecloudinfrastructure.