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Training Specialist at CVS Health - ApplyBlast

Training Specialist

CVS Health

5 months ago

3.2 on Glassdoor

Franklin, TN

Hybrid

Full Time

Senior

0 applicants

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About this role

A Training Specialist at CVS Health designs, delivers, and maintains curriculum to train call center and transaction-based operations staff on health products like Final Expense and Medicare Supplement. The role involves leading classroom sessions, developing engaging learning materials, and assessing program effectiveness to ensure alignment with company standards and individual contributor goals. This position requires a blend of instructional design expertise and healthcare transaction knowledge to enhance staff performance and operational efficiency.

Responsibilities

Design and deliver department curriculum across varied audiences
Oversee classroom environments and manage student engagement
Collaborate with leadership to develop training materials and events
Assess training program effectiveness and calculate ROI
Revise and customize curriculum for geographic and product variations

Skills

Qualifications

Bachelor's Degree in Claims Training or Healthcare Training2-3 years in Business Training CapacityExperience in Transaction or Call Center Based TrainingProficiency in MS Office

About CVS Health

cvshealth.com

Headquarters

Woonsocket, Rhode Island, United States

Company Size

10001+ employees

Founded

1963

View Profile

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.