Transformation Manager
NatWest(1 month ago)
About this role
A Transformation Manager at a retail bank leads the design and delivery of the bank of the future by driving customer value strategy and aligning it to wider customer and financial targets. The role focuses on digitising and improving customer experiences across channels, propositions, products and services while coordinating programmes across the organisation. It is office-first and works closely with senior stakeholders to translate strategic aims into measurable outcomes.
Required Skills
- Customer Experience
- Programme Management
- Financial Acumen
- Stakeholder Management
- Digital Transformation
- Business Case
- Channel Transformation
- Generative AI
- Strategic Thinking
- Communication
About NatWest
natwest.comWelcome to NatWest. Our extensive personal banking products include bank accounts, mortgages, credit cards, loans and more. Visit today to see how we can serve you.
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