Uassist.ME
The Trilingual IT Technical Support Analyst provides first‑line support for hardware, software, and POS technology across head office and retail stores, handling tickets via JIRA Service Desk and ensuring high customer satisfaction. The role involves troubleshooting, incident escalation, documentation, and adherence to cybersecurity standards while supporting users in English, French, and Spanish.
Headquarters
Miami, Florida, United States
Company Size
201-500 employees
Founded
2009
Uassist.ME is a nearshore BPO and virtual assistant services provider based in El Salvador, helping US and Canadian companies scale operations with bilingual, same-timezone teams. They offer a broad range of outsourcing services including bookkeeping, customer service, real estate, healthcare, legal, executive assistance, sales support, marketing, and contact center operations. The company emphasizes up to 55% cost savings compared to equivalent US hires, with no long-term contracts and specialists operational within two weeks.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Uassist.ME.
Uassist.ME didn’t post a salary, so this is our estimate from similar listings.
12% below the average for this role