Trust & Risk Agent (German Speaking)
Whatnot(2 months ago)
About this role
The Trust & Risk Agent (German Speaking) at Whatnot is responsible for providing front-line support to German users facing trust and safety issues on the platform. Key responsibilities include handling escalated customer inquiries via email, conducting investigations into complex cases, and collaborating with various departments to resolve issues while ensuring high levels of customer satisfaction. The role also requires monitoring operational performance and utilizing data to inform decision-making in a fast-paced e-commerce environment.
Required Skills
- Customer Support
- Trust & Safety
- Problem Solving
- Bilingual
- Customer Education
- Investigation
- Escalation Management
- Data Analysis
- Ecommerce Knowledge
- Marketplace Operations
+5 more
Qualifications
- 4 year degree
- Fluent in German and English
About Whatnot
whatnot.comWhatnot is an innovative live shopping marketplace that enables users to shop, sell, and connect over their favorite collectibles and items. With over 250 categories ranging from sneakers and electronics to fashion and Pokémon cards, Whatnot creates a vibrant community for enthusiasts and collectors alike. The platform combines live auction features with a user-friendly interface, making it easy for individuals to participate in the thriving resale market. Join Whatnot today to explore unique products and connect with like-minded individuals.
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