Trust & Risk Team Lead

Whatnot(3 months ago)

HybridFull TimeManager$90,000 - $100,000Trust & Risk

About this role

As the Trust & Risk Team Lead at Whatnot, you will manage a team of appeals specialists, establishing and overseeing their workflows to ensure efficient triage and review of appeals within the Trust & Safety framework. Responsibilities include setting evidence standards, handling high-severity cases, and collaborating cross-functionally for consistent decision-making. You will also be involved in building the appeals operating model, tracking performance metrics, and training frontline teams on appeals standards, all aimed at enhancing user trust and operational efficiency.

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Required Skills

Team Management
Appeals Framework
Evidence Standards
Incident Management
Cross-Functional Partnership
Data Analysis
Dashboard Tracking
Decision Quality
Change Management
Communication Skills

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About Whatnot

whatnot.com

Whatnot is an innovative live shopping marketplace that enables users to shop, sell, and connect over their favorite collectibles and items. With over 250 categories ranging from sneakers and electronics to fashion and Pokémon cards, Whatnot creates a vibrant community for enthusiasts and collectors alike. The platform combines live auction features with a user-friendly interface, making it easy for individuals to participate in the thriving resale market. Join Whatnot today to explore unique products and connect with like-minded individuals.