Trust & Safety Agent (German Speaking)

Whatnot(2 months ago)

HybridFull TimeJunior$38,045 - $46,225Trust & Risk

About this role

A Trust & Safety Agent (German Speaking) at Whatnot serves as the primary point of support for German users experiencing trust and safety issues on the platform. This role involves providing inbound email support, de-escalating complex cases, investigating sensitive issues, and collaborating with other departments to ensure customer satisfaction. The agent must effectively manage a backlog of cases while utilizing metrics for informed decision-making, all while representing the company with integrity and professionalism.

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Required Skills

Customer Support
Trust & Safety
Problem Solving
Communication Skills
Data Analysis
Bilingual (German/English)
Escalation Management
Customer Satisfaction
Conflict Resolution
Process Improvement

+5 more

Qualifications

4 year degree
Fluent in German and English

About Whatnot

whatnot.com

Whatnot is an innovative live shopping marketplace that enables users to shop, sell, and connect over their favorite collectibles and items. With over 250 categories ranging from sneakers and electronics to fashion and Pokémon cards, Whatnot creates a vibrant community for enthusiasts and collectors alike. The platform combines live auction features with a user-friendly interface, making it easy for individuals to participate in the thriving resale market. Join Whatnot today to explore unique products and connect with like-minded individuals.