Trust & Safety Analyst: M - F, Full-time

Givebutter(1 month ago)

RemoteFull TimeJunior$46,572 - $62,594 (estimated)Customer Experience

About this role

A Trust & Safety Analyst at Givebutter is responsible for maintaining account integrity and preventing fraud by reviewing fundraising campaigns and transactions for potential policy violations. This role involves investigating risk signals, monitoring fund flows, and responding to escalations from customers and support teams with empathy and professionalism. The Analyst applies Trust & Safety policies consistently, ensuring a safe and credible platform for users while documenting findings to support audits and internal processes. Strong analytical skills and experience in risk operations are essential for success in this role, which operates remotely.

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Required Skills

Investigate Campaigns
Review Accounts
Monitor Transactions
Respond to Escalations
Enforce Policies
Document Investigations
Communicate with Users
Support Verification
Monitor Abuse Patterns
Stay Informed

+11 more

Qualifications

3+ years of experience in Trust & Safety, Fraud Prevention, Risk Operations, Payments Operations, or a related field
Must be a citizen of the Philippines
Excellent written and verbal communication skills in English

About Givebutter

givebutter.com

Givebutter is an all-in-one fundraising platform designed specifically for nonprofits, combining features for fundraising, marketing, and donor management. The platform offers 0% fees on transactions and rewards, allowing organizations to efficiently manage donations and enhance donor engagement. With tools such as customizable donation forms, a built-in CRM, and support for various payment methods, Givebutter helps nonprofits maximize their fundraising potential while simplifying the process. Ideal for organizations of all sizes, Givebutter is committed to helping changemakers achieve their missions effectively.