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Trust & Safety Associate at Accenture - ApplyBlast

Trust & Safety Associate

Accenture

4 months ago

3.9 on Glassdoor

Hyderabad, Telangana, India

Hybrid

Full Time

Junior

0 applicants

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About this role

A Trust & Safety Associate at Accenture analyzes and reviews user-generated content, including profiles, audio, videos, and text, to ensure platform safety and compliance. The role involves investigating reported issues, resolving escalations, and adhering to specific client guidelines while maintaining emotional resilience when exposed to sensitive material. Candidates will also provide live chat support, troubleshoot technical issues, and document interactions accurately within established performance metrics.

Responsibilities

Review and classify user-generated content according to client guidelines
Investigate user reports and resolve escalated content safety issues
Provide real-time support and troubleshoot technical problems via live chat
Maintain detailed records of customer interactions and system logs
Collaborate with trust and safety teams to update policies and best practices

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.