UCC Service manager-VOIS

About this role

Responsibilities

• Establish and maintain effective service governance structures, risk management practices, and compliance mechanisms aligned with ISO standards
• Develop, implement, and sustain a service governance framework covering the entire service lifecycle
• Define and enable clear decision-making structures, accountability, and transparency across IT services
• Partner with Management Systems Architects to define, implement, and govern policies and processes
• Monitor and enforce compliance with internal policies and ISO requirements