Underwriter CL - Associate

The Underwriter Associate CL-I provides high-quality, concierge-level service to insureds and agents by managing workers' compensation accounts, including complex billing, payroll adjustments, and audit payment plans. This role handles a high volume of incoming calls, emails, and chats related to policy servicing, renewals, billing inquiries, cancellations, audits, and account maintenance. The position plays a critical role in supporting the full policy lifecycle by delivering timely, accurate communication, maintaining regulatory compliance, and ensuring operational efficiency and service quality standards are consistently met.