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Unified Communications Analyst at Dane Street, LLC - ApplyBlast

Unified Communications Analyst

Dane Street, LLC

19 days ago

2.8 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Unified Communications Analyst serves as the Subject Matter Expert for VoIP, telephony, and digital communications at Dane Street, managing the administration, health, and performance of the company's Zoom Phone and Zoom Workplace platforms. This role involves monitoring usage, validating telephony data, and providing clear reporting and recommendations to business leaders to optimize team performance. The position acts as the primary liaison for Zoom support, ensuring compliance with HIPAA and HITRUST standards while partnering with training and analytics teams to support front-end employees.

Responsibilities

Administer and maintain Zoom Phone and Zoom Workplace Business Plus platforms
Monitor phone system usage and resolve call quality and connectivity issues
Generate telephony reports and provide actionable recommendations to stakeholders

Skills

About Dane Street, LLC

danestreet.com

Headquarters

Palm Beach Gardens, Florida, United States

Company Size

51-200 employees

Founded

2008

View Profile

Dane Street specializes in Independent Medical Examinations (IME) and Peer Review services for the insurance industry, focusing on sectors such as Workers' Compensation, Pharmacy, Disability, Auto/Liability, and Group Health. The company is dedicated to providing high-quality evaluations and reviews that ensure compliance and efficiency across various lines of insurance business. With a commitment to utilizing advanced technology and a network of experienced medical professionals, Dane Street aims to streamline the claims process while facilitating optimal outcomes for insurers and their clients.