Unified Support Services (USS) Solution Architect & Product Owner, Support Experience Platforms (U642)

The Solution Architect & Product Owner leads the end-to-end solution architecture, integration strategy, and product roadmap for EY's Unified Support Services Support Experience platforms. This role serves as the architectural authority for the technology ecosystem, designing scalable solutions across ServiceNow, Genesys Cloud, and other service desk technologies. The position requires translating business priorities into a coherent architecture and executable roadmap while ensuring secure, resilient, and user-centered support solutions.