U.S. Customer Success Rep

Polymarket(1 month ago)

New York, NYOnsiteFull TimeSenior$90,000 - $110,000Operations

About this role

The U.S. Customer Success Rep at Polymarket is responsible for managing the customer support experience across various communication channels, including in-app chat and email. This role involves resolving customer inquiries, triaging high-volume tickets, and collaborating with internal teams to address complex issues relating to financial services, payments, and KYC/CIP workflows. The representative must leverage their financial services experience to improve operational efficiency, documentation, and customer communications while ensuring compliance with regulatory standards.

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Required Skills

Customer Support
Client Management
Communication Skills
Problem Solving
Workflow Design
Team Collaboration
Payments Support
KYC/CIP Knowledge
Compliance Understanding
Process Improvement

+7 more

Qualifications

4+ years in a financial services environment (banking, brokerage, payments, fintech, exchanges, or similar) in a support and/or operations role
Hands-on familiarity with KYC/CIP concepts and working alongside Risk/Compliance teams in a regulated setting
Proven experience supporting payment rails: ACH, debit cards, Apple Pay, and wires

About Polymarket

polymarket.com

Polymarket is the world's largest prediction market, offering users the opportunity to bet on the outcomes of future events across diverse topics such as politics, sports, and current events. By leveraging collective knowledge, Polymarket allows participants to stay informed while potentially profiting from their insights. The platform is designed to facilitate engaging discussions and predictions about high-stakes controversies and debates. With a user-friendly interface, Polymarket empowers both casual and seasoned bettors to navigate its dynamic market efficiently.