U.S. Customer Success Rep

The U.S. Customer Success Rep at Polymarket is responsible for managing the customer support experience across various communication channels, including in-app chat and email. This role involves resolving customer inquiries, triaging high-volume tickets, and collaborating with internal teams to address complex issues relating to financial services, payments, and KYC/CIP workflows. The representative must leverage their financial services experience to improve operational efficiency, documentation, and customer communications while ensuring compliance with regulatory standards.