(USA) Group Director, Technology Operations - VOX Customer & Associate

Walmart

1 month ago

3.5 on Glassdoor

Bentonville, AR

Onsite

Full Time

Director

0 applicants

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About this role

The Group Director, Technology Operations for VOX Customer & Associate at Walmart leads enterprise initiatives to identify and remove friction across customer and associate journeys. The role uses customer insights, operational data, and technology (including GenAI) to drive measurable experience improvements and influence cross-functional decisions that increase satisfaction and loyalty.

Skills

Qualifications

Bachelor's DegreeMaster's Degree

About Walmart

walmart.com

Industry

Retail

Walmart is a multinational retail corporation that operates a large network of brick-and-mortar hypermarkets, discount department stores and grocery stores alongside a major ecommerce marketplace at Walmart.com. It offers a broad assortment across categories — groceries, electronics, home, apparel, pharmacy and more — with a core value proposition of "Every Day Low Prices." Walmart blends in-store shopping with online ordering, curbside pickup, delivery and a Walmart+ membership that provides unlimited free delivery and other benefits. The company leverages large-scale logistics, private labels and technology to serve millions of customers domestically and internationally.