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User Operations Engineer at OpenAI - ApplyBlast

User Operations Engineer

OpenAI

1 month ago

4.5 on Glassdoor

Dublin, Ireland, Ireland

Onsite

Full Time

Senior

0 applicants

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About this role

The role supports OpenAI's customers by troubleshooting complex technical issues, handling API failures, integration challenges, and production incidents, while acting as a trusted expert on the platform. It involves direct customer interaction, escalation handling, and driving automation and AI‑powered improvements to enhance support efficiency and experience.

Responsibilities

Troubleshoot and resolve complex technical customer issues
Partner with engineering and product to improve support systems
Develop automation and AI-powered workflows to scale support

Skills

Qualifications

Bachelor's degree in Computer Science or Computer Engineering

About OpenAI

openai.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2015

View Profile

OpenAI is an AI research and deployment company that develops advanced artificial intelligence models and products, including ChatGPT and APIs, to help people and organizations solve problems, create content, and build intelligent applications.