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User Operations at OpenAI - ApplyBlast

User Operations

OpenAI

27 days ago

4.5 on Glassdoor

Tokyo, Japan

Hybrid

Full Time

Senior

0 applicants

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About this role

OpenAI is seeking a dedicated professional to join the User Operations team in Tokyo, Japan, to help solve complex technical challenges faced by customers while building the future of post-AGI support. This role involves working directly with customers through support tickets and live calls to troubleshoot high-impact issues and resolve novel technical problems in a fast-paced environment. The position requires bilingual fluency in Japanese and English and offers a hybrid work model with relocation assistance.

Responsibilities

Troubleshoot and resolve complex technical issues including API failures and production incidents
Partner with Engineering and Product teams to improve systems and reduce bugs
Drive operational excellence by identifying opportunities for automation and AI-powered workflows

Skills

Qualifications

Bachelor's degree in Computer Science, Computer Engineering, another relevant technical field

About OpenAI

openai.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2015

View Profile

OpenAI is an AI research and deployment company that develops advanced artificial intelligence models and products, including ChatGPT and APIs, to help people and organizations solve problems, create content, and build intelligent applications.