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User Support Lead at Figure - ApplyBlast

User Support Lead

Figure

2 months ago

3.6 on Glassdoor

San Jose, California, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The User Support Lead will own and scale the end‑to‑end support operation, managing people, processes, and tooling to ensure timely, high‑quality bug identification and resolution for internal applications. This high‑ownership role involves building the support team, designing workflows, maintaining documentation, and partnering with engineering and product to improve product quality.

Responsibilities

Own full user support function strategy and operations
Build and scale support team and processes
Design workflows to turn user reports into reproducible bug tickets

Skills

About Figure

figure.com

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2018

View Profile

Figure is America's #1 non-bank HELOC lender and a blockchain-powered financial technology company offering a broad range of lending and investment products, including Home Equity Lines of Credit, Cash-Out Refinance, DSCR Loans, and Crypto-Backed Loans. Through its Figure Markets platform, it also provides yield-generating and borrowing products such as Democratized Prime, Flex Rate Loans, and YLDS. Figure leverages blockchain to deliver faster approvals, lower costs, and greater transparency across its financial services.