User Support Specialist Journeyman

Data Systems Analysts, Inc.(3 days ago)

Fairfax, VAOnsiteFull TimeMedior$60,000 - $80,000IT Support

About this role

Data Systems Analysts, Inc is seeking a User Support Specialist to provide Tier 2 technical support and help desk services for enterprise systems in the Army Resource Cloud environment. The role involves troubleshooting, managing tickets, and maintaining knowledge resources to ensure effective support for users. Strong technical and customer service skills are essential for success in this position.

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Required Skills

Help Desk
Troubleshooting
Customer Service
Ticketing
System Support
IT Hardware
Software Systems
Knowledge Management
Incident Resolution
Clearance

Qualifications

Security+ or A+ Certification
Degree in Computer Science or IT
Active DoD Secret Clearance

About Data Systems Analysts, Inc.

dsainc.com

Data Systems Analysts, Inc. (DSA) is an employee‑owned IT and consulting firm, founded in 1963, that provides secure, mission‑focused technology and information‑management solutions to defense, intelligence, homeland security, civil, and state government customers. DSA offers mission support, enterprise IT, data science, and critical infrastructure protection services, with a strong emphasis on data‑driven operational intelligence, cybersecurity, and resilient sustainment. The company—about 40% veteran‑owned—positions itself as a trusted partner for government missions, delivering operational excellence and trusted solutions that improve situational awareness and mission reliability.

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