User Support Technician II – EHRA – Early Career

Internships(5 days ago)

HybridFull TimeJunior$61,031 - $91,546Information Technology

About this role

The Department of Information Technology in North Carolina is seeking a User Support Technician II to provide technical support, resolve user issues, and assist with software and hardware installations. The role involves interacting with a wide range of customers and managing support tickets. It offers opportunities for professional growth through an on-the-job training program and may include hybrid remote work.

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Required Skills

Windows 10
Windows 11
ServiceNow
Active Directory
Microsoft Exchange
Networking
Customer Service
Troubleshooting
Hardware Support
Software Installation

About Internships

pa.gov

The Commonwealth of Pennsylvania (pa.gov) is the official state government portal that centralizes access to services, news, and information for residents, businesses, and visitors. It links users to hundreds of agencies and programs—covering benefits, licensing and permits, taxes, public safety, health resources, employment, and more—along with forms, publications, and contact details. The site provides online tools for transactions (renewals, payments, applications) and delivers updates on public policy, emergency alerts, and state initiatives. Designed for accessibility and ease of use, pa.gov aims to streamline interactions with government and improve transparency across the Commonwealth.

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