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Utility Bill New Associate-Messaging at Accenture - ApplyBlast

Utility Bill New Associate-Messaging

Accenture

4 months ago

3.9 on Glassdoor

Chennai, India

Hybrid

Full Time

Junior

0 applicants

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About this role

The Utility Bill New Associate role involves backoffice service desk support, primarily through non-voice channels like email, web, and chat. Responsibilities include recording, diagnosing, and resolving customer queries, complaints, and service requests within defined SLAs. This position requires flexibility in working shifts and handling routine problems based on established precedents.

Responsibilities

Manage and resolve customer queries via email, web, and chat channels
Diagnose and troubleshoot non-voice service incidents and requests
Ensure complaints and faults are closed within defined SLAs
Work flexible shifts including rotational timings
Follow detailed instructions and general guidelines to solve routine problems

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.