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Utility Bill New Associate-Messaging at Accenture - ApplyBlast

Utility Bill New Associate-Messaging

Accenture

4 months ago

3.9 on Glassdoor

Chennai, India

Hybrid

Full Time

Junior

0 applicants

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About this role

This role involves providing non-voice backoffice support to manage and resolve customer inquiries, complaints, and service requests across email, chat, and web channels. Candidates will handle routine problem-solving, manage unplanned interruptions, and ensure issues are closed within defined service level agreements.

Responsibilities

Manage and resolve customer inquiries and complaints via email and chat
Handle escalations to provide best resolutions for dissatisfied customers
Close faults and complaints within service level agreements
Record, diagnose, and troubleshoot non-voice service incidents
Support front-end activities through administrative data processing tasks

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.