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Utility Bill New Associate-Messaging at Accenture - ApplyBlast

Utility Bill New Associate-Messaging

Accenture

4 months ago

3.9 on Glassdoor

Hybrid

Full Time

Junior

0 applicants

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About this role

As a Utility Bill New Associate, you will provide non-voice service desk support for email, web, and chat interactions within the Customer Support vertical. Your primary focus will be recording, diagnosing, and resolving customer queries and complaints while adhering to strict service level agreements. This role serves as an individual contributor handling routine problems under detailed instructions within a team environment.

Responsibilities

Record, diagnose, and resolve customer service requests via email and chat
Handle customer complaints and provide best resolutions within SLA guidelines
Assist in closing faults and restoring normal service operations
Follow detailed instructions to solve routine problems and refer to general guidelines
Manage unplanned interruptions to ensure smooth backoffice data and AI operations

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.