Utility Billing Clerk

The Utility Billing Clerk processes and completes utility payments for City customers, maintaining detailed account information to ensure an accurate billing system and customer satisfaction. The role involves assisting with penalties, late notices, and account management while providing backup support to the billing process. The position requires answering customer inquiries, issuing work orders for utility services, and maintaining professionalism and confidentiality. The clerk also provides backup assistance to the Utility Billing Supervisor as needed.