UX Researcher, Support
Stripe(12 days ago)
About this role
A Senior UX Researcher on Stripe’s Design team dedicated to the Support organization, focusing on advancing the user experience for support and related product areas. The role partners across product, engineering, sales, and design to ensure user needs inform decisions and strategy. This is a full-time position based in Toronto or Atlanta (or equivalent Eastern/Atlantic Canada time zones).
Required Skills
- Mixed Methods
- Qualitative Research
- Quantitative Research
- Usability Testing
- Ethnographic Research
- Surveys
- Data Analysis
- Data Visualization
- Stakeholder Communication
- Research Programs
About Stripe
stripe.comStripe is a financial infrastructure platform that provides a suite of APIs and tools to power online and in-person payments and commerce for internet businesses of all sizes. Its product set includes payment processing, billing and subscriptions, marketplace payouts, fraud prevention, card issuing, tax and reporting, and global payment method and currency support. Developers and companies choose Stripe for its clean APIs, extensive documentation, and integrated compliance and developer tooling. Stripe also offers advanced capabilities — including AI-driven features, treasury and embedded-finance tools — to help businesses scale and grow revenue.