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V104- Client Services Support at Job Duck - ApplyBlast

V104- Client Services Support

Job Duck

5 months ago

4.5 on Glassdoor

Remote

Contract

Junior

0 applicants

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About this role

A Client Services Support role to serve as the first point of contact for individuals seeking legal support, managing client inquiries, coordinating consultations, and maintaining an organized intake pipeline.

Responsibilities

Qualify first-time callers using training materials
Answer inbound calls from potential clients and return callers
Prepare summaries for attorney review and follow up accordingly
Track and advise on referral accuracy from call answering service
Upload, organize, and flag received client documents

Skills

Qualifications

1 year of experience in client intake or customer serviceFull professional proficiency in English and SpanishStrong written and verbal communication skillsComfortable handling inbound and outbound calls dailyAbility to manage multiple inquiries and maintain accurate records