Veterinary Contact Center Representative

The Veterinary Contact Center Representative serves as the primary communication hub for a 24/7 emergency and specialty veterinary hospital, providing reassurance and gathering critical information for pet owners during stressful moments. This role involves answering incoming calls, determining call urgency, and coordinating communication between clients and the medical team. The position requires a calm, empathetic, and organized individual who can thrive in a fast-paced environment while maintaining accurate documentation.