Vice President, Architecture
Fidelity(3 months ago)
About this role
The Vice President, Architecture for Contact Center Build Strategy at Fidelity leads the architectural vision for the Enterprise Customer Contact Center (EC3), defining capabilities, solutions, and standards for Fidelity’s contact centers and associate desktop experience. This senior technical leader partners with EC3 product and technology leads and business stakeholders to shape the contact center platform as part of Fidelity’s cloud and technology transformation.
Required Skills
- Solution Architecture
- Contact Center
- Telephony
- Omnichannel
- Cloud Platforms
- IaC
- CRM Integration
- Intelligent Routing
- IVR/IVA
- Agent Desktop
+2 more
About Fidelity
fidelity.comFidelity Investments is a leading financial services company that specializes in helping individuals and businesses achieve their financial goals through a wide range of products and services. These offerings include brokerage, retirement planning, investment management, and wealth management, as well as tools for saving and spending efficiently. With a focus on customer support and financial guidance, Fidelity aims to empower its clients to make informed financial decisions to secure their futures. The company is known for its robust online trading platforms and comprehensive financial planning resources.
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