Vice President, Call Center

The Vice President of Call Center at Renuity is responsible for leading and scaling outbound contact center operations with a strong emphasis on sales performance, lead conversion, and customer engagement. This role requires strategic oversight of multiple teams, including inside sales and dispatch, to optimize campaign performance and drive operational excellence through data-driven decision-making. The VP will implement effective call strategies, improve agent performance through coaching, and collaborate with executive leadership to align outbound strategies with company objectives, all while ensuring regulatory compliance and fostering a high-performance culture.