Vice President, Global SaaS Applications Support
Duck Creek Technologies(10 days ago)
About this role
The Vice President of Global SaaS Applications Support at Duck Creek Technologies oversees the company's global SaaS application support functions. The role manages support teams across regions, driving operational excellence, incident management, and customer communication. It involves developing support strategies and collaborating with various internal teams to ensure product stability and customer satisfaction.
Required Skills
- Support Operations
- Incident Management
- Customer Communication
- ServiceNow
- Jira
- Zendesk
- Knowledge Management
- Problem Solving
- Support Tools
- Operational Excellence
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