Vice President, Member Services
Lantern(4 days ago)
About this role
Lantern is a healthcare platform connecting individuals with top specialists for various care needs, providing dedicated support and access to quality care nationwide. The company emphasizes values like inclusion, integrity, and human-centered service, aiming to make healthcare navigation easier and more effective.
Required Skills
- Customer Service
- Operations
- Data Analysis
- AI
- Automation
- Performance Management
- Healthcare Operations
- Leadership
- Communication
- Analytics
Qualifications
- Experience: 10+ years in customer or member experience operations, including leadership of largescale service centers and outbound engagement programs
About Lantern
lanterncare.comLantern is a specialty care platform for employers that connects employees to high-quality surgical care through a curated Network of Excellence. The company coordinates specialty and surgical care, guiding members to vetted surgeons and facilities to improve outcomes and patient experience. Employers partner with Lantern to streamline referral pathways, manage specialty care benefits, and control costs associated with surgical episodes.
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