Vice President of Escalations for MSP- Remote (Telecom)
AireSpring
About this role
The Vice President of Escalations oversees the management and resolution of complex escalations involving customers, partners, and internal teams. The role focuses on ensuring rapid, professional resolutions, systemic improvements, and maintaining high standards of communication and operational discipline. It involves leadership in cross-departmental collaboration and escalation strategy to improve overall service quality and stability.
Skills
About AireSpring
airespring.comAireSpring is a global managed services provider and next‑generation aggregator that delivers managed IT, network, security, and unified communications for multi‑location enterprises. Operating as an MSSP/MCSP, it offers customized solutions including SD‑WAN, SASE, firewall, UCaaS, SIP trunking, dedicated business internet, MPLS, and voice services (toll‑free and traditional). The company emphasizes personalized service and end‑to‑end managed solutions to simplify connectivity, security, and communications across distributed sites.
About AireSpring
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$166k – $218k
per year