Videophone Customer Care Agent, Tier 1 (Remote)

The Videophone Customer Care Agent, Tier 1 (Remote) is responsible for answering calls through videophone from Sorenson personnel and customers nationwide. The role involves account management, providing basic customer support, troubleshooting, and training customers on products and services to ensure high satisfaction. This position requires fluency in American Sign Language (ASL) and the ability to resolve issues through various contact methods.