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VIP Customer Support Agent at GROWE - ApplyBlast

VIP Customer Support Agent

GROWE

1 month ago

4.6 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

The role involves providing personalized, high-quality support to VIP customers, acting as the main point of contact for high-value clients across multiple brands. Responsibilities include handling inquiries, issues, and escalations, adapting communication styles, and meeting KPIs related to response time, satisfaction, and retention, with 24/7 coverage including night shifts.

Responsibilities

Analyze chats and emails handled by VIP support agents
Provide personalized high‑quality support to VIP customers
Handle inquiries, issues and escalations for high‑value clients

Skills

About GROWE

growe.com

Headquarters

Warsaw, Masovian, Poland

Company Size

501-1000 employees

Founded

2019

View Profile

Growe is a leading business advisory and services group operating in the iGaming and Entertainment industry, helping businesses develop strategies, enter new markets, and achieve sustainable growth under the tagline 'GROW.WIN.REPEAT.' Their expertise spans brand and business strategy, market research, marketing solutions, IT customization, organizational structuring, and talent management. Growe also offers industry training through its University program and partners with iGaming brands worldwide to turn challenges into competitive advantages.