VIP Host - Hospitality - Full Time

The VIP Host manages the entire customer journey for guests at the casino, coordinating pre- and post-trip planning with the account development team to deliver exceptional, personalized service. This role focuses on delighting guests, resolving issues proactively, and building loyalty through gracious and enthusiastic interactions. The position requires strong interpersonal skills, a commitment to service recovery, and the ability to work collaboratively within a highly dynamic environment.