ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Virtual Care Advocate at Included Health - ApplyBlast

Virtual Care Advocate

Included Health

23 days ago

3.1 on Glassdoor

Remote

Full Time

Medior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Virtual Care Advocate serves as the primary point of contact for members, assisting with app navigation, healthcare inquiries, and service connections via phone and messaging. This role focuses on resolving member needs at first touch, accurately documenting interactions, and escalating complex issues to specialized support teams when necessary. The position ensures a seamless, member-first experience while adhering to healthcare standards and confidentiality guidelines.

Responsibilities

Resolve member issues end-to-end within Tier 1 scope
Document interactions clearly and accurately in required systems
Escalate complex cases to appropriate support teams

Skills

About Included Health

includedhealth.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

View Profile

Included Health is a healthcare company that delivers personalized, all-in-one virtual care, care navigation, and member advocacy for employers, health plans, and their members. Its platform offers primary care, behavioral health, urgent care, expert medical opinions, benefits navigation, and billing and claims support, all accessible through a single app. Included Health partners with leading employers, health plans, public sector organizations, and labor unions to provide integrated care coordination and improve health outcomes for members nationwide.