Pylon
A Visual Product Designer at Pylon is responsible for setting the design vision and developing the design system of an all-in-one B2B customer support platform. This role involves collaborating directly with engineers and cofounders to address customer feedback, create high-fidelity mockups, and define user flows for new features. The designer will play a key role in shipping significant features quickly, engaging in a fast-paced environment without traditional product management oversight.
Pylon is an agentic B2B support platform that enables humans and AI agents to collaborate on customer work — investigating, resolving, and acting on every signal across channels like Slack, Microsoft Teams, email, chat, WhatsApp, and more. The platform offers a suite of specialized AI agents (Assist, Background, Slack, and Support Agents) alongside core tools including ticketing, knowledge base, account intelligence, workforce management, and analytics. Trusted by 1,500+ B2B companies globally, Pylon is purpose-built to help support teams direct AI agents rather than do the work themselves.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Pylon didn’t post a salary, so this is our estimate from similar listings.
Nov 7, 2025