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VMware - Technical Customer Support Engineer L2 (Zerto) at Hewlett Packard Enterprise - ApplyBlast

VMware - Technical Customer Support Engineer L2 (Zerto)

Hewlett Packard Enterprise

4 months ago

4.8 on Glassdoor

Bengaluru, Karnataka, India

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Technical Customer Support Engineer L2 for Zerto, you will provide expert Level 2 support for VMware vSphere environments within HPE operations. The role involves troubleshooting complex technical issues, performing log analysis, and managing client relationships with a focus on customer satisfaction. You will work in a hybrid model, collaborating with cross-functional teams to resolve enterprise datacenter software problems efficiently.

Responsibilities

Resolve complex Level 2 technical issues in VMware environments
Perform detailed log analysis to diagnose system failures
Communicate effectively with customers to manage support expectations
Collaborate with engineering teams to implement technical solutions
Investigate and troubleshoot network connectivity and virtualization problems

Skills

Qualifications

B.S. in Computer ScienceVCP CertificationBS in Electrical EngineeringBS in Math

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

View Profile

Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.