Voice Engineer II
Alta Resources
About this role
A NICE CXone Engineer supports the implementation and maintenance of contact center operations, ensuring optimal configuration of tools and systems to meet business needs. The role involves system management, performance analysis, and collaboration with leadership to improve processes and resolve issues.
Skills
Qualifications
About Alta Resources
altaresources.comAlta Resources is a global business-process outsourcing (BPO) provider that insources customer care, sales, e‑commerce and fulfillment solutions for enterprise and digital-first brands. It partners with world‑leading companies to deliver end‑to‑end outsourcing services aimed at improving customer experience, growing revenue, and streamlining operations. Alta leverages a global delivery footprint, multilingual teams, and tailored technology to scale support and fulfillment across channels.
About Alta Resources
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$103k – $159k
per year