Voice Support Engineer

A Voice Support Engineer at Assort Health is responsible for maintaining the reliability and clarity of the telephony infrastructure that underpins AI-driven customer experiences. This role involves diagnosing and resolving complex VoIP issues, collaborating with customers, telecom providers, and internal teams to address call flows, routing, and integration challenges. Additionally, the engineer will work to improve systems and processes, identifying recurring issues and proposing long-term solutions to enhance operational stability as the company scales. The position requires expertise in SIP, RTP, PBX systems, and strong customer communication skills.