Voice Support Engineer

Assort Health(1 month ago)

San Francisco, CAOnsiteFull TimeMedior$76,387 - $102,271 (estimated)Engineering

About this role

A Voice Support Engineer at Assort Health is responsible for maintaining the reliability and clarity of the telephony infrastructure that underpins AI-driven customer experiences. This role involves diagnosing and resolving complex VoIP issues, collaborating with customers, telecom providers, and internal teams to address call flows, routing, and integration challenges. Additionally, the engineer will work to improve systems and processes, identifying recurring issues and proposing long-term solutions to enhance operational stability as the company scales. The position requires expertise in SIP, RTP, PBX systems, and strong customer communication skills.

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Required Skills

VoIP Support
Telephony Systems
SIP Troubleshooting
Customer Interaction
Technical Communication
Packet Capture
Issue Diagnosis
Call Routing
System Improvement
Cross-functional Collaboration

+10 more

Qualifications

Bachelor's degree in a technical field or equivalent practical experience

About Assort Health

www.assorthealth.com

Assort Health is an innovative healthcare technology company specializing in agentic AI solutions designed for patient engagement. The company's voice AI technology enhances patient communication by automating routine calls, which significantly reduces wait times and improves access to healthcare services. With a focus on tailoring solutions for various medical specialties, Assort Health empowers healthcare providers to streamline operations and improve patient satisfaction, ultimately increasing their capacity to manage patient interactions effectively. Trusted by thousands of providers, Assort Health is committed to transforming patient access through its advanced AI capabilities.