Voids Officer

The Voids Officer will join the Central Voids Team to support a pilot programme aimed at tackling under-occupation and reducing overcrowding by assisting tenants with downsizing and mutual exchanges. This role involves providing intensive, end-to-end support to residents navigating the moving process, including conducting home visits, identifying suitable housing options, and facilitating mutual exchange opportunities. The position requires strong customer service skills and the ability to work collaboratively with various housing teams to achieve measurable results and improve housing outcomes for local residents.