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VoIP Support Engineer at Convoso - ApplyBlast

VoIP Support Engineer

Convoso

2 months ago

3.7 on Glassdoor

Los Angeles, California, United States

Onsite

Full Time

Senior

0 applicants

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About this role

Convoso is seeking a VoIP Support Engineer to join its QoS & Carrier Solutions team. The role focuses on safeguarding voice and SMS quality of service, handling carrier-related escalations, and leading long‑term engineering projects such as QoS probe rollout and routing platform migration. The engineer will work hands‑on with Asterisk, OpenSIPS, SBCs, and SIP infrastructure while mentoring junior staff and collaborating across support, NOC, product, and leadership.

Responsibilities

Serve as Tier‑1/2 escalation owner for carrier‑related voice and SMS issues
Own long‑term engineering projects such as QoS probe rollout and routing platform migration
Design and improve tooling, alerting, and metrics for QoS and carrier connectivity

Skills

About Convoso

convoso.com

Headquarters

Los Angeles, California, United States

Company Size

201-500 employees

Founded

2006

View Profile

Convoso is an AI-powered cloud contact center platform that provides outbound dialer software and call center tools designed to boost contact rates and revenue. The platform includes predictive, progressive, and power dialing, automated lead management and routing, speech analytics/AI-driven lead prioritization, and real-time reporting. Convoso also offers compliance and call recording, CRM and third‑party integrations, and workforce/agent management features to optimize operations. Enterprises and contact centers use Convoso for its automation, configurable dialing strategies, and analytics to improve efficiency and conversions.