VP, Consumer Channels
Humana(5 days ago)
About this role
The Consumer Channel Executive at Humana plays a strategic role in transforming digital and conversational self-service channels to enhance customer experience, engagement, and health outcomes. The position involves leading omni-channel strategy, product management, channel optimization, digital retention, monetization, data analytics, and cross-functional collaboration.
Required Skills
- Digital Strategy
- Product Management
- Channel Optimization
- Customer Experience
- Data Analytics
- Healthcare Compliance
- Conversational Platforms
- CRM
- Accessibility
- Content Management
Qualifications
- 10+ years leading digital or consumer experience organizations
- Proven ownership of digital channels
- Experience leveraging product management rigor
- Strong understanding of customer-centered design and healthcare digital ecosystems
- Ability to navigate complex organizations
- Bachelor’s degree in related field
About Humana
humana.comExplore Medicare plans and health insurance coverage to fit your lifestyle. Turning 65 or recently qualified? Sign up for Medicare coverage! Start with healthy, start with Humana.
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