VP, Customer Onboarding & Specialist, BBD

This role involves managing end-to-end onboarding for commercial customers, ensuring compliance with AML/KYC standards and regulatory requirements while serving as the primary point of contact for clients. The position requires performing detailed quality reviews, tracking case progress against service benchmarks, and collaborating with cross-functional teams to deliver a seamless onboarding experience. Additionally, the role includes coaching team members and maintaining accurate system records to support auditability and continuous improvement.