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ECI Software Solutions
The VP, Customer Success Operations & Retention will lead the transformation of ECI's AI-native Customer Success operating model, overseeing scaled engagement, lifecycle programs, renewal operations, and customer intelligence for over 25,000 customers. This executive role is responsible for defining operating strategies, building and managing teams, and integrating technology and AI to drive retention, revenue growth, and a coordinated customer experience.
Headquarters
Westlake, Texas, United States
Company Size
1001-5000 employees
Founded
1999
ECI Software Solutions offers AI-powered, industry-specific ERP and business management software for small- to mid-sized enterprises. The domain content reveals a broad ERP product ecosystem across manufacturing, distribution, construction, building supply, and office technology, with cloud and on-premises deployment options and integrated modules for accounting, inventory, purchasing, manufacturing, and CRM.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ECI Software Solutions.
ECI Software Solutions didn’t post a salary, so this is our estimate from similar listings.
Right around the average for this role