VP, Human Centered Design

The VP, Human Centered Design leads TD Bank Group’s enterprise Human Centred Design practice, setting the vision, strategy, and standards for industry-leading customer experiences across products, services, platforms, and journeys. This role involves championing customer empathy, embedding customer-centric problem-solving, and scaling AI-enabled ways of working to improve speed, quality, and throughput. The position requires partnering with senior leaders across technology, business segments, and enterprise functions to align business strategy with design deliverables and deliver strong customer outcomes.