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VP, Navigation & Member Services at Sharecare - ApplyBlast

VP, Navigation & Member Services

Sharecare

5 months ago

3.1 on Glassdoor

Remote

Full Time

Executive

0 applicants

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About this role

The VP of Navigation & Member Services at Sharecare leads operations for healthcare navigation, advocacy, and customer service teams acting as the front door to member services. This executive role ensures efficient service delivery, member engagement, and alignment with organizational goals while building mature capabilities in population health support. Candidates must have strong operational leadership skills to manage large teams, improve workflows, and partner with clinical and client stakeholders.

Responsibilities

Lead navigation and advocacy operations across multiple programs and clients
Oversee operational performance and scalability of member-facing teams
Build leadership capability and develop managers across service teams
Establish best practices for healthcare navigation and benefits guidance
Partner with clinical and client teams to deliver seamless member services

Skills

About Sharecare

sharecare.com

Headquarters

Atlanta, Georgia, United States

Company Size

1001-5000 employees

Founded

2010

View Profile

Sharecare is a digital health company behind AskMD, an AI-powered health navigation platform that turns any health question into a personalized, actionable plan grounded in the user's medical records, health coverage, and location. AskMD helps individuals understand their benefits, compare prescription prices, find in-network providers, and make sense of their lab results. Sharecare serves individuals, employers, health plans, providers, life sciences companies, and the public sector.